An Update from Oliver’s: Actions We’re Taking

Every Day Store Hours: 7am-10pm

Social Distancing Protocols (click store name to view)
Cotati
Montecito
Stony Point
Windsor

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Here’s an update if you’re wondering how we’re guarding the safety of our customers, staff and communities in the midst of the COVID-19 outbreak.

You can also read more about the situation and read the facts by visiting the following links:

Center for Disease Control |  https://www.cdc.gov/coronavirus
California Department of Public Health |  https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov2019.aspx
County of Sonoma Department of Health Services |  http://sonomacounty.ca.gov/Health-Services/
World Health Organization (WHO) |  https://www.who.int/emergencies/diseases/novel-coronavirus-2019

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Image Source: Sonoma County grocer Oliver’s Market rides customer loyalty during pandemic

Rocket Helps a Customer

Dear Oliver’s Customers,

Thank you for continuing to shop at Oliver’s through this challenging time. We appreciate your support of our employee-owned company very much. It’s also important to note that with our commitment to featuring as many local products and vendors as we can, when you support Oliver’s, you are also supporting our community.

As you know, we have been hard at work to ensure that our employees and our customers are as safe as possible. From the moment you prepare to enter the store, to your final purchase and exit, we thank you for adhering to our Social Distancing and Health policies and protocols. And thank you for wearing your mask, which helps everyone stay safe.

Here is the most current information regarding our company policies and procedures:

 

Current Store Hours

Store Hours: Daily from 7am to 10pm

 

Senior Discount Day

We have returned to our traditional Wednesday schedule for the Senior Discount, which will run every Wednesday from 7 AM – 10 PM.

What is Senior Discount Day? Shoppers 60 years and older can enjoy a 10% discount storewide (excluding alcohol and tobacco) all day on Wednesdays during our Senior Discount Day.

 

Posted Protocols

Our Sonoma County Health Department Exhibit A disclosure is posted on a large sign at the entrance of each of our stores. This document outlines our store limits, cleaning and sanitation practices, and other details on our policies in place to keep employees and customers safe.

 

Special Orders Available

At this time, we are able to resume accepting Special Order and New Item Requests. Please note that some distributors are still experiencing shortages, but we will make every effort to fulfill your request.

To submit a Customer Service Special Order or New Item Request, visit our website at www.oliversmarket.com and click on “Customer Service”; or complete a Customer Service Request Form at any store location during your next visit.

 

Policy for Face Coverings & Gloves

As of Tuesday, June 15, 2021, we are encouraging all unvaccinated customers to continue wearing masks while shopping in our stores.

When you come into our stores all employees will be wearing masks, and you will also find all Front End, Meat, Bakery, Produce, Cheese and Deli employees wearing gloves. If you would like an employee to change their gloves please don’t hesitate to ask and they will gladly oblige.

 

Entry Limits

In order to encourage the health and safety of our employee owners and our customers, we will be enforcing entry limits at all of our stores. There may be a line where you can wait for your turn to enter. We do respectfully ask you to practice social distancing measures while in line and maintain a distance of 6’ between customers

 

Weekly In-Store Ad

We produce a modified weekly ad so we can continue to offer you great products and competitive prices. While we won’t be publishing a paper in-store ad, we will be releasing a weekly ad in a digital format. You can view the ad every Wednesday morning on our website by going to www.oliversmarket.com/weekly-ads. The ad will feature great deals from all departments store-wide. You can also sign up to receive our weekly emails on our website, and have our latest ad delivered to your inbox each Wednesday!

 

Best Practices for Shopping Safely

In order to ensure the safety and health of our customers and employees, we ask that you please abide by the following:

  • Do not enter the stores if you have a fever, trouble breathing, a cough or have been exposed to anyone diagnosed with COVID-19.
  • Please cover your nose, or mouth with a tissue, or elbow, when coughing or sneezing.
  • Do not shake hands or engage in any unnecessary physical contact with customers or employees.
  • Please keep a 6-foot distance between all customers and employees. If you’re having trouble visualizing 6-feet just remember that the length of 2 carts is 6 feet.
  • We ask you consider shopping once or twice per week to help stabilize the supply chain and ensure everyone has access to the supplies they need.
  • When shopping, please consider shopping alone. Reducing the number of people shopping is safer for everyone.

 

Current Purchase Limits & Product Availability

We’re doing our best to maintain stock of your favorite products, but high demand across our stores may create temporary sell-outs or purchase limits, please look for signage as you shop.

 

Changes to our Bulk Department

At the request of the Sonoma County Health Department, we have closed our self-service Bulk Department, including gravity bins, scoop bins, bulk spices and bulk coffee. We are repackaging some of the most popular bulk items at the same great prices you can expect in our Bulk Department to keep these products available to you. Bulk coffee is also available bagged in popular sizes for your convenience.

 

Wine & Beer Tastings 

For the foreseeable future, we have canceled all wine and beer tastings at Oliver’s Cotati, and at the Tavern off the Green in our Windsor Location. Thank you for your understanding. The Tavern remains closed until further notice.

 

Watch our Website

As always, we work to keep our website updated with the latest information, so be sure to check it for our weekly ad specials and important customer information.

 

Thank you for shopping at Oliver’s Market.

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