Dear Oliver’s Customers,
Thank you for continuing to shop at Oliver’s through this challenging time. We appreciate your support of our employee-owned company very much. It’s also important to note that with our commitment to featuring as many local products and vendors as we can, when you support Oliver’s, you are also supporting our community.
As you know, we have been hard at work to ensure that our employees and our customers are as safe as possible. From the moment you prepare to enter the store, to your ﬁnal purchase and exit, we thank you for adhering to our Social Distancing and Health policies and protocols. And thank you for wearing your mask, which helps everyone stay safe.
Here is the most current information regarding our company policies and procedures:
Current Store Hours & Special Entry Hours
Shopping time for Seniors (60 years and older) & the Immune-Compromised: Sundays & Wednesdays from 6am to 7am
Store Hours: Daily from 7am to 10pm
Senior Discount Days/Times
We have returned to our traditional Wednesday schedule for the Senior Discount, which will run every Wednesday from 6 AM – 10 PM.
What is Senior Discount Day? Shoppers 60 years and older can enjoy a 10% discount storewide (excluding alcohol and tobacco) all day on Wednesdays during our Senior Discount Day.
Our Sonoma County Health Department Exhibit A disclosure is posted on a large sign at the entrance of each of our stores. This document outlines our store limits, cleaning and sanitation practices, and other details on our policies in place to keep employees and customers safe.
New Reusable Bag Information
For the safety of our employees and customers we respectfully request you do not bring reusable bags in to our stores, but you can keep them in the cart for use after you exit the store. We are happy to return groceries to your cart so you can bag them at your car, or you can bag them outside at the designated bagging area.
Special Orders Available
At this time, we are able to resume accepting Special Order and New Item Requests. Please note that some distributors are still experiencing shortages, but we will make every effort to fulﬁll your request.
To submit a Customer Service Special Order or New Item Request, visit our website at www.oliversmarket.com and click on “Customer Service”; or complete a Customer Service Request Form at any store location during your next visit.
Policy for Face Coverings & Gloves
As of Friday, April 17, 2020, it is required for all Sonoma County residents to a wear face covering in our stores, according to the Sonoma County Health Order. We respectfully ask you do not enter our stores without a mask or other face covering.
When you come in to our stores, you will ﬁnd all Front End, Meat, Bakery, Produce, Cheese and Deli employees wearing gloves. If you would like an employee to change their gloves please don’t hesitate to ask and they will gladly oblige.
In order to encourage the health and safety of our employee owners and our customers, we will be enforcing entry limits at all of our stores. There may be a line where you can wait for your turn to enter. We do respectfully ask you to practice social distancing measures while in line and maintain a distance of 6’ between customers
Weekly In-Store Ad
We produce a modiﬁed weekly ad so we can continue to offer you great products and competitive prices. While we won’t be publishing a paper in-store ad, we will be releasing a weekly ad in a digital format. You can view the ad every Wednesday morning on our website by going to www.oliversmarket.com/weekly-ads. The ad will feature great deals from all departments store-wide. You can also sign up to receive our weekly emails on our website, and have our latest ad delivered to your inbox each Wednesday!
Best Practices for Shopping Safely
In order to ensure the safety and health of our customers and employees, we ask that you please abide by the following:
- Do not enter the stores if you have a fever, trouble breathing, a cough or have been exposed to anyone diagnosed with COVID-19.
- Please cover your nose, or mouth with a tissue, or elbow, when coughing or sneezing.
- Do not shake hands or engage in any unnecessary physical contact with customers or employees.
- Please keep a 6-foot distance between all customers and employees. If you’re having trouble visualizing 6-feet just remember that the length of 2 carts is 6 feet.
- We ask you consider shopping once or twice per week to help stabilize the supply chain and ensure everyone has access to the supplies they need.
- When shopping, please consider shopping alone. Reducing the number of people shopping is safer for everyone.
Current Purchase Limits & Product Availability
We’re doing our best to maintain stock of your favorite products, but high demand across our stores may create temporary sell-outs or purchase limits, please look for signage as you shop.
Changes to our Bulk Department
At the request of the Sonoma County Health Department, we have closed our self-service Bulk Department, including gravity bins, scoop bins, bulk spices and bulk coffee. We are repackaging some of the most popular bulk items at the same great prices you can expect in our Bulk Department to keep these products available to you. Bulk coffee is also available bagged in popular sizes for your convenience.
Wine & Beer Tastings
For the foreseeable future, we have canceled all wine and beer tastings at Oliver’s Cotati, and at the Tavern off the Green in our Windsor Location. Thank you for your understanding. The Tavern remains closed until further notice.
Watch our Website
As always, we work to keep our website updated with the latest information, so be sure to check it for our weekly ad specials and important customer information.
Thank you for shopping at Oliver’s Market.