Front End Store Lead

No Location Specified | Must Be Over 21

Knowledge, Skills and Abilities Required:

  • Lead, direct, motivate and inspire others to excel in all aspects of the Front End functions
  • Excellent customer service, interpersonal and communication skills
  • Problem solving skills and ability to multitask
  • Self-motivated, proactive and solution-oriented
  • Able to delegate tasks and responsibilities as well as prioritizing
  • Have a strong basis in basic math (addition, subtraction, multiplication and division)
  • Possess knowledge of basic computer skills
  • Able to make effective decisions under time constraints
  • Dependable and reliable to work shifts as scheduled
  • Ability to solve customer request/needs and answer employee questions
  • Write customer/employee accident reports
  • Advanced product knowledge and knowledge of other departments and their layouts

Responsibilities:

  • Perform all duties and responsibilities of a Checker
  • Act as a liaison between staff and management
  • Support the Front End Manager with all department functions as well as keeping them and the Front End staff informed of all events that may affect the Front End
  • Assist in development and training of new employees
  • Field customer comments and complaints and follow through for customer satisfaction
  • Direct work of Checkers and Utility Clerks as well as their break and lunch periods so as to ensure the break schedule is followed
  • Handle safe and money loan/pulls, authorize credit card and check transactions, maintain accurate cash drawer setup funds, and process and approve returns, exchanges, credits, overrides, etc.
  • Maintain accurate retail pricing and accurate signage
  • Complete gift card sales to customers when required
  • Open and close the department and store according to standard procedures
  • Perform other duties as assigned by Management

Qualifications:

  • Must be at least 21 years of age
  • Must pass a credit check and drug screening
  • Must be able to lift up to 50 pounds occasionally and up to 10 pounds regularly
  • Must be able to work with flour, fresh fruit, vegetables and nuts
  • Able to stand on feet for long periods of the day

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