Front End Customer Service Manager

Position Overview:  As Customer Service Manager you are directly responsible for the execution and management of the day-to-day operations of the Front End.  Responsibilities include leading, motivating, training, developing, and managing the customer service staff with a focus on creating and fostering customer engagement while providing customers with outstanding customer service.  Responsible for the financial aspects of the front-end operations of the store.  Responsible for administering performance goal tests, assessing customer service statistics, identifying areas of improvement, making strategic decisions, and deploying strategies focused toward the Company mission of providing the best customer service experience for our customers.

Essential Duties and Responsibilities:

  • Responsible for Utility Clerk training following the Company UC Training Manual
  • Effective training of all Front-End Store Leads on procedures from opening through closing duties
  • Maintain knowledge of the store’s sales program including ad items and special pricing
  • Ensure cash control are maintained per company standards
  • Ability to create an environment where staff can excel through encouragement and empowerment
  • Ability to take ownership of customer issues and follow problems through to resolution
  • Responsible for front of store and parking lot conditions
  • Responsible for oversight of entire store in collaboration with Store Lead team from 6pm top close
  • Must be available on all critical holidays and days of high volume

Experience:

  • A minimum of 3 years of experience in the grocery industry
  • Minimum of 1 year of experience as a cashier
  • Previous leadership experience preferred

Physical Demands: (complete list upon request)

  • Must have ability to perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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